Terms and Conditions

Delivery

Meals will be delivered to the address provided, every Monday and Thursday. If your instructions require access to a secure building, then you will need to provide us with a security card or key or be available to let the driver in at the time of your delivery. If the driver is unable to access your building or get in contact with you then your meals will be left at the main entrance of your building. Delivery days are every Monday and Thursday before 8 am. A flat rate delivery fee of $22 (including GST) per week is included in your invoice or debit. Once a delivery has been made, Jordan Hartley Health PTY LTD is unable to accept responsibility for stolen or missing meals. It is your responsibility to ensure meals are collected and refrigerated after the delivery time. For alternative arrangements or to amend your delivery details, please email us at [email protected]

Payments

Payments are taken for a minimum of 4 or 8 weeks (depending on the package you have signed up to) via direct debit fortnightly on a Monday in line with our payment schedule. Payments are taken 7 days in advance of the upcoming fortnight from your nominated card. A pro-rata amount will be taken if you are starting in the middle of a direct debit cycle or are away for any period. If for some reason you are paying by invoice, your payment is due by the date specified on the invoice. Delivery of meals will be withheld if payment has not been made, either by direct debit or invoice, by COB (close of business) on the Friday prior to the next delivery.

Pausing your meals

A notice period of 7 days is required when pausing your meal service. Any pauses within your minimum commitment will extend the completion date of your contract period, by however many deliveries surpassed during your absence. Please note that the maximum freeze period in one block is 8 weeks.

Cancelling your meal subscription

When signing up to Jordan Hartley Health for the first time you are required to complete a minimum commitment period of 4 or 8 weeks (depending on the package you have signed up for). Please be advised that you are obligated to complete this service through to the end of your package commitment and no refunds will be given if you cancel your service before this period is complete. If, for some reason, you cannot complete your package commitment, a cancellation fee of 14 days worth of meals will be charged. Once your minimum commitment is complete your meals will continue on a rolling fortnightly basis, until advised otherwise. A notice period of 7 days is required to cancel your service after your minimum commitment period is complete and must line up with the end of one of our fortnightly direct debit cycles.

Cooler Bag Policy

All meals are delivered in a cooler bag with your name tag on it. Each client receives approximately 2 cooler bags per week (one with each delivery). Failure to return 2 cooler bags per week will incur an unreturned bag charge fee of $10, which will be added onto your next direct debit. If only 1 bag is returned, the bag charge will still be $10. If, for some reason, the driver has not been collecting the bags you have left out for them, please email us at [email protected] and we will contact them directly.

Changes to meal plan/macros

Any changes to your meal plan/macros require a minimum of 72 hours notice. To make changes please email us at [email protected]

Disclaimer

Jordan Hartley Health PTY LTD shall not be responsible, under any circumstances, for any illness or health problem that may result from the consumption of its prepared foods, meals, or other products. Jordan Hartley Health may not be appropriate for certain people, including people who: 1) are under 18 years of age, or 2) suffer from a medical condition that can be adversely affected by certain foods or their diet. Consult your physician before altering or starting any new diet, following specific macros, or nutrition plans provided by Jordan Hartley Health. Jordan Hartley Health PTY LTD does not offer medical advice, either on its website, during consultations, or otherwise. Consult a licensed physician or healthcare provider if you have any questions about foods, products or meal plans offered by Jordan Hartley Health. Jordan Hartley Health meal plans are not offered or intended to treat, mitigate or cure any type of disease, sickness, or weight problem. Nothing stated or presented by Jordan Hartley Health, on the website or otherwise, is intended to be a substitute for professional medical advice, diagnosis or treatment.

Weight loss

Jordan Hartley Health services do not guarantee weight loss. Weight loss will vary for each person based on their weight, height, metabolism, age, activity level and compliance to their plan.

Allergies

Whilst we do cater for food allergies, intolerances and special dietary requirements, Jordan Hartley Health shall not be liable for any allergic reaction you have to any food, products, or meal plans, purchased from or delivered by Jordan Hartley Health. All allergies, intolerances and nutritional needs must be provided in written form, before the commencement of your meal service. If you become aware of a food allergy or intolerance whilst using our service, it is the client’s responsibility to inform us via email at [email protected]